Refund and Returns Policy

At Vaishnav Collection, we take great pride in offering beautifully crafted Laddu Gopal Poshaks . Every product is carefully prepared and packed to ensure that it reaches you in excellent condition.

To ensure a smooth and transparent shopping experience, we request you to kindly read our Return & Refund Policy before placing an order.

1. Returns & Replacements

Due to the delicate, handmade, and hygiene-sensitive nature of our products, we generally do not accept returns or exchanges once an order has been delivered.

However, a replacement or resolution may be provided in the following cases:

• You have received an incorrect product.
• The product received is damaged or defective.
• An item from your confirmed order is missing.

Any such issue must be reported to us within 48 hours of delivery.

2. Proof Required for Claims

To process a request for a replacement or refund, customers may be required to provide:

• Valid Order Number
• Clear photographs or videos of the product
• A complete unboxing video, recorded from the moment the package is opened

The unboxing video must clearly show the original packaging and the issue with the product. Claims without sufficient proof may not be eligible for replacement or refund.

3. Refund Policy

If a refund request is approved by Vaishnav Collection, the eligible refund amount will be processed after verification of the claim.

Refunds, wherever applicable, will be initiated within 5–7 business days after approval and will be credited through the original mode of payment or another suitable method, depending on the nature of the transaction.

Please note that shipping charges, handling charges, or other applicable service charges may not be refundable unless the issue occurred due to an error on our part.

4. Non-Returnable & Non-Refundable Situations

Returns, exchanges, or refunds will generally not be accepted in the following situations:

• Change of mind after placing or receiving the order.
• Product colour, design, size, or style not matching personal expectations.
• Minor variations between the website images and the actual product.
• Products that have been used, altered, damaged, or returned without their original packaging.
• Requests raised after the specified reporting period.
• Incorrect delivery details or address provided by the customer.

As many of our Laddu Gopal Poshaks and accessories are handcrafted, slight variations in colour, embellishments, lace, fabric, stones, or design may occur. Such variations are a natural characteristic of handmade products and do not qualify as a defect.

5. Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has entered the processing, packing, or shipping stage, cancellation may not be possible. For cancellation-related assistance, customers are requested to contact our support team at the earliest.

6. Our Commitment to You

At Vaishnav Collection, customer satisfaction is important to us. Every concern is reviewed carefully and fairly, and our team will make every reasonable effort to provide an appropriate resolution in accordance with this policy.

7. Contact Us

For any questions regarding your order, return, replacement, or refund, please feel free to contact our Customer Support Team.

We appreciate your trust and thank you for choosing Vaishnav Collection for your Laddu Gopal Poshak and devotional needs.

With gratitude,
Team Vaishnav Collection